This is the case of Mr. Finch.

On March 1, 2021, Mr. Finch, a resident of the East Midlands, filed a claim against the social housing landlord he rented from.

As a result of a damaged balcony in the apartment above his flat, which was close to his flat’s ceiling, he was able to enter many rooms of his rental property. The landlord disclosed that Mr. Finch had been complaining about this recurring issue since February 2016. The landlord appears to have provided a temporary solution by repeatedly cleaning the walls with chemicals or by advising the claimant to do so. However, he had not conducted a proper investigation until Mr. Finch filed a lawsuit against his landlord.

As a result of this inability to adequately investigate the recurring issue in his home, Mr. Finch had tremendous stress, loss of enjoyment, and annoyance in his life. His landlord has been successful in paying Mr. Finch for the amount of £3,491.32. The agreement was reached only five months after the letter of claim was received by the landlord.